Trusted since 1946 · New YorkLearning Center
Solutions Technical Support

Help when you need it, from people who know your system.

CTR/NY's technical support team is available to assist with all your cloud and on-premise solution needs. Reach us by phone, email, or remote session — or browse the Learning Center any time.

How to Reach Us

Choose the support channel that works for you

Every CTR/NY solution is backed by a responsive support team and self-service resources.

Call Toll-Free

Talk directly with our technical support team for fast help with your cloud or on-premise solution.

1.800.777.5226

Email Support

Send us the details and our team will get back to you. Great for non-urgent questions and follow-ups.

support@ctrny.com

Learning Center

Browse how-to guides, articles, and answers to common questions — available around the clock.

Visit Learning Center

Remote Support Login

Let a CTR/NY support representative connect to your screen to diagnose and resolve issues in real time.

Connect with a representative

Sales Support

Looking to expand or upgrade your time management solution? Our sales team is here to help you get started.

sales@ctrny.com
Support Hours

Coverage that matches your contract

Your support availability depends on your service plan.

Standard / Premium Contract

8:30am to 5:00pm, Monday through Friday.

Platinum Contract

24x7 support, every day of the year.

We're here to help.

Reach out to our technical support team by email, or get in touch with us for anything else.