Email Support
Send us the details of your product issue and our support team will follow up. Best for non-urgent questions and documentation.
support@ctrny.com
Our product technical support team specializes in time clocks, terminals, and workforce data-collection hardware. Reach a real support representative by phone, email, or remote session — and rely on contract-hour coverage that fits your business.
Whether you need a quick answer, a remote screen-share, or self-service resources, here's how to get help fast.
Send us the details of your product issue and our support team will follow up. Best for non-urgent questions and documentation.
support@ctrny.comSpeak with a customer support representative directly. Have your product or system details ready so we can help you faster.
1.800.777.5226Let a representative connect to your screen to diagnose and resolve product issues in real time during your contract hours.
Start a remote sessionBrowse self-service articles, how-to guides, and knowledge base resources any time at the CTR/NY Learning Center.
Visit the Learning CenterFind product documentation, downloads, and additional support materials in our resource library.
Browse resourcesYour service contract determines when support is available. Here's what each tier includes.
Support available 8:30am to 5:00pm, Monday–Friday.
Around-the-clock support, available 24x7.
Reach out to our support team and get your product issue resolved quickly.